Diligence · legal · procurement
Card layer vs TPA: who does what
Write the line before the RFP. We modernize the swipe. We do not take the TPA’s job.
Published 2026-07-01 · Updated 2026-08-13 · Phase 3 Benefits
What we run
Issuing and processing. Member access and transaction context. Substantiation, automated and reviewed. Member support. Admin portal and reporting. Funding, settlement, reconciliation. Audit packets for wage law programs. Eligibility and contribution feeds.
What we do not run
Plan documents, SPDs, wrap documents. Nondiscrimination testing. Form 5500. COBRA. ERISA advice or plan design. Brokerage. Fiduciary services.
Why the line is the product
You cannot land and expand if the incumbent thinks you came to replace them. Brokers need that in writing. TPAs need that in writing. Employers need it so legal stops stalling the demo.
What to put in the RFP
Ask for usable transaction context, a virtual card when funding clears, and a published scope list. Do not stop at “do you issue a benefits card.”