The promise is simple: going live in weeks, from a signed Phase 3 Benefits agreement to first member enrollment, for qualifying employers. The operating model behind it is less simple.
One named implementation lead. The single biggest predictor of implementation delay is handoff confusion across vendor teams. We assign one named lead per employer for the entire onboarding cycle. That person owns the date.
Weekly milestones from day one. The milestone plan ships as a written schedule on day one. Each milestone has an owner and a date. Slip on a milestone, and the lead surfaces it within 24 hours.
HRIS-first eligibility. For connected HRIS platforms, eligibility flows through a real-time connector instead of weekly census uploads. That alone removes a class of implementation friction that drags out timelines.
What we ask from you. One named project lead on your side. Eligibility access within 5 days. Card art approval within 2 business days. One 30-minute admin training. Without those, the timeline stretches.
Want the full playbook? Download The Implementation Playbook.